Ufone Executive Customer Experience Management Application

Executive Customer Experience Management Application

Job Purpose:

The role is responsible for working on Customer Relationship Management Applications by handling CRM-related requests/complaints raised through the Management System and via e-mailĀ as per the Service level Agreement. The role monitors the Application critical services, analysis, problem-handling and follow-ups with different backend teams for issue resolution.

Job Description:

  • Performing roster tasks as per defined work instructions during roster duty.
  • Preparing task sheet.
  • Resolving Customer Management System tickets as per defined work instructions, maintaining SLA compliance.
  • Resolution of customer complaints escalated through mails.
  • Coordination and follow-up with back office teams for service related incidents/outages/complaints.
  • Documenting work instructions and sharing them with Departmental Quality Assurance Specialist and Management , in case of any change

Education:

Bachelor Degree in Computer Science, Computer Engineering etc.

Experience:

0-2 years

Knowledge & Skills:

  • Knowledge of CRM solutions
  • Good communication skill
  • Writing skills
  • Front-end application development, mobile applications, database application

Cadre:

Junior Associate

Reports to:

Manager

https://www.linkedin.com/jobs/view/1780706072

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